Kukuh Laksana
Technical SaaS Sales / Account Manager
AI AutomationCRMDomain InfrastructureCloud / HostingCustomer Workflow
Jakarta, Indonesia · linkedin.com/in/-kukuh
Technical-commercial sales operator with experience in SaaS, domain infrastructure, hosting, cloud products, reseller and channel management, customer-facing solution selling, and AI automation experimentation.
I combine sales execution with hands-on technical understanding across DNS, server deployment, automation workflows, and digital product positioning. This lets me understand customer problems faster, explain technical products clearly, and move prospects from interest to implementation.
SaaS Sales & Account Management
Handling customer conversations, follow-ups, proposals, reseller and channel opportunities, and technical product discussions across domain, hosting, VPS, cloud, and automation use cases.
Technical Product Understanding
Comfortable discussing DNS, domain management, hosting, VPS, Cloudflare, server setup, API and provisioning concepts, automation flows, and customer-facing technical requirements.
AI & Automation Product Instinct
Hands-on with AI agent and product experiments, customer chat workflows, automation logic, and AI-assisted development tools. Able to connect business pain points with practical automation use cases.
Domain & Market Positioning
Managed premium Indonesian domain assets across AI, SaaS, cloud, commerce, and infrastructure categories, including AI.co.id. Strong judgment in naming, positioning, domain valuation, and how technology brands are perceived by the market.
Customer Workflow Mapping
Able to identify repetitive customer operations, map sales and support workflows, explain automation value, and work with technical and product teams to shape the right solution.
- Handled reseller and channel relationships and customer-facing commercial discussions across domain, hosting, cloud, VPS, and related digital infrastructure products.
- Supported reseller acquisition, follow-up, and account development for domain and hosting opportunities.
- Worked with customers and partners to understand technical requirements, business goals, and use cases around reseller platforms, domain management, VPS, hosting, and automation.
- Prepared follow-up communication, meeting notes, proposal materials, and business discussions for potential partnerships.
- Bridged commercial conversations with technical product understanding, especially around domain, hosting, cloud, server, and reseller workflows.
- Maintained strong understanding of domain products, DNS concepts, hosting infrastructure, reseller behavior, and customer buying objections.
- Handled customer-facing sales activities for hosting, domain, and related digital infrastructure products.
- Built strong domain expertise across naming, domain lifecycle, DNS basics, positioning, and customer use cases.
- Supported customers with domain and hosting questions, translating technical issues into clear business communication.
- Developed practical understanding of Indonesian domain market behavior, reseller needs, pricing sensitivity, and brand value.
Built and experimented with SaaS-style products involving AI automation, customer chat workflows, deployment setup, domain-based branding, and go-to-market positioning. These projects show technical curiosity, market instinct, and the ability to connect customer needs with practical solutions.
Hands-on with AI-assisted coding tools, automation tools, server setup, DNS, Cloudflare, VPS, and workflow prototyping.
Managed a portfolio of premium Indonesian domain assets across AI, SaaS, commerce, cloud, and infrastructure categories, including category-defining and brandable assets such as AI.co.id.
Active on the global domain aftermarket since 2015 through Sedo, Afternic, Dan.com, Atom.com, and Brandpa. Founder of Terbaiq.com and Ignite Domains, working across naming, valuation, and brand acquisition end to end.
Built strong judgment in domain valuation, naming strategy, brand positioning, digital asset management, and market trend identification. This helps me understand how businesses evaluate brand trust, category ownership, and product positioning in competitive markets.
- Introduction to ICANNICANN
- GoDaddy Pro – Website & Domain SpecialistGoDaddy
- Cakrawala UniversityBachelor, Digital Business
Selected side projects are maintained as proof-of-work and product experiments. I respect company confidentiality, IP ownership, internal data, and professional boundaries. If any project has potential overlap with a company's business, I am open to disclose it and follow company policy.